How we collect, use, and protect your personal information
LuckyEntryAU Pty Ltd (ABN: 45163576956) ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We may collect the following personal information:
We collect information through:
We use your personal information to:
We may share your information with:
We may disclose information to the Queensland Office of Liquor and Gaming Regulation (OLGR) and other regulatory bodies as required by law.
We work with trusted third-party service providers for payment processing, identity verification, customer support, and technical services.
We may disclose information when required by law, court order, or to protect our rights and the safety of our users.
We implement comprehensive security measures including:
Under Australian privacy law, you have the right to:
We use cookies and similar technologies to:
You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure, as required by Australian gaming regulations. Marketing data is retained until you opt-out or we determine it's no longer needed.
Your information is primarily stored and processed in Australia. If we transfer information overseas, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy laws.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Privacy Officer
LuckyEntryAU Pty Ltd
Level 3, 63 George Street, Brisbane QLD 4000, Australia
Email: privacy@luckyentryau.com
Phone: 1800 LUCKY AU
Office of the Australian Information Commissioner: If you're not satisfied with our response to your privacy concern, you can contact the OAIC at www.oaic.gov.au or call 1300 363 992.